Benchmarking is a process that looks at how things are done in an organization in an effort to identify and implement internal and external "best practices" in a program of continuous improvement. It is an early warning system of operational deficiencies and the need for positive improvements - focusing attention on operational and profit improvements. This course focuses on identifying appropriate benchmarking principles and how to use them effectively to improve operations and profit in any type of organization.
Upon successful completion of Benchmarking Strategies: A Tool for Profit Improvement, the user should be able to:describe the basics and theory of benchmarking,explain the internal and external benchmarking process,identify the uses for internal and external benchmarking,explain the development of an internal benchmarking program, anddetermine how to implement, develop, and evaluate an organization's benchmarking program.
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