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Developing and Managing Teams

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Course Description

The Developing and Managing Teams course describes when to use teams, why it is critical to staff a team with a mix of personality types, and how to develop a high-performing team. The course also notes the importance of emotional intelligence, conflict resolution, and consensus building. It addresses many additional team topics, including how to manage a team, self-directed teams, and the decision-making process within a team.

Learning Objectives

Recognize the essential components of a team, the types of teams that can be formed, and their purposes. Identify the types of team players and the characteristics of each one. Note the issues experienced by ineffective teams. Recognize the characteristics shared by the best team members. Note the impact of team size on a team. Understand the value and concerns associated with each type of communication method. Note the characteristics of an effective team. Recognize the different types of listening that a team member can employ. Identify the steps that can be taken to create a culture that favors teams. Note the types of decision-making systems that a team can use, when they work best, and when they can go wrong. Identify the approaches that can be used to improve the quality of team decisions. Recognize situations in which a team may be dispersed. Note how to create an emotional connection between the members of a dispersed team. Chapter 1 Introduction to Teams Recognize the essential components of a team, the types of teams that can be formed, and their purposes. Identify the types of team players and the characteristics of each one. Chapter 2 Team Development Note the issues experienced by ineffective teams. Recognize the characteristics shared by the best team members. Note the impact of team size on a team. Understand the value and concerns associated with each type of communication method. Note the characteristics of an effective team. Chapter 3 Team Management Recognize the different types of listening that a team member can employ. Identify the steps that can be taken to create a culture that favors teams. Chapter 4 Team Decision Making Note the types of decision-making systems that a team can use, when they work best, and when they can go wrong. Identify the approaches that can be used to improve the quality of team decisions. Chapter 5 Dispersed Teams Recognize situations in which a team may be dispersed. Note how to create an emotional connection between the members of a dispersed team.

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Learning Format 4.0 Hours
Self-Study / On-Demand

Credit Type(s)
Business Mgmt & Org Other

Knowledge Level
Overview