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Effective Business Communications

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Course Description

Good communications, oral or written, is the key to success in business life. The course is intended to assist business people in gaining understanding of the communication process, writing and organization methods, and oral aspects of communication in business. Emphasis is also placed on technology in business communications, including e-mails, blogs, and the Internet.

Learning Objectives

Chapter 1:Communication as a Process 1. Identify elements of the communication process. 2. Identify the influence of behavioral science on management and communication. Chapter 2:Choosing Appropriate Words 1. Define examples of kinesic communication. 2. Identify examples of meta-communication. 3. Recognize examples of effective word usage.

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Learning Format 14.0 Hours
Self-Study / On-Demand

Credit Type(s)
Business Mgmt & Org Marketing Communications

Knowledge Level
Overview