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Coaching and Mentoring

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Course Description

The Coaching and Mentoring course discusses how to engage in the coaching and mentoring of employees, so that the results of these engagements are maximized. Topics covered include coaching models, the types of questions to use, how to issue feedback, session preparation, the different types of mentoring arrangements, and more.

Learning Objectives

Identify the improvement areas targeted by coaching. Note the difference between teaching and coaching. Recognize those situations in which coaching may not be accepted within an organization. Recall the contents of a coaching session. Note the differences between open and closed questions. Identify the methods used to deal with silent employees. Recognize the characteristics of successful executive coaches. Recall the different types of mistakes that a coach can make during a coaching session. Identify the tools that an efficient and effective coach may use. Note the ground rules for a mentoring relationship. Recognize the contents of a mentoring work plan. Recall the circumstances under which a mentoring arrangement should be terminated. Note the indicators of a good potential mentee. Identify the behaviors of poor mentees. Chapter 1 Coaching Identify the improvement areas targeted by coaching. Note the difference between teaching and coaching. Recognize those situations in which coaching may not be accepted within an organization. Recall the contents of a coaching session. Note the differences between open and closed questions. Identify the methods used to deal with silent employees. Recognize the characteristics of successful executive coaches. Recall the different types of mistakes that a coach can make during a coaching session. Identify the tools that an efficient and effective coach may use. Chapter 2 Mentoring Note the ground rules for a mentoring relationship. Recognize the contents of a mentoring work plan. Recall the circumstances under which a mentoring arrangement should be terminated. Note the indicators of a good potential mentee. Identify the behaviors of poor mentees.

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Learning Format 3.0 Hours
Self-Study / On-Demand

Credit Type(s)
Management Advisory

Knowledge Level
Overview