Managing Partners and Professionals is an exploration into the unique and complex world of professional services. Designed with a special focus on the roles of the partner-owner and client service professionals, this course examines the challenges in managing human capital, client satisfaction, partner responsibility, and professional development.
Upon successful completion of Managing Partners and Professionals, the user should be able to:define professional services and explain the characteristics of the professional service industry,analyze the organizational structure in the professional services industry and the importance of human capital,identify the basic elements of client service and the impact on client satisfaction,determine the significance of the professional service partner and the influence of partner performance on the success of the firm,identify the challenges of recruitment and retention in the professional service industry and know the impact on competitive success, anddevelop managerial policies and procedures for improving performance and profitability.
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