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Managing for Competitive Advantage

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Course Description

This course teaches you the art and science of managing and accomplishing organizational goals and improving the way organizations are managed. Management refers to the process of coordinating and integrating work activities so that they are completed efficiently and effectively with and through other people. Managers of today need to be equipped with all the tools and concepts necessary to perform managerial activities in order to be globally competitive. Topics include functions of managers, strategies, planning, decision making, organization, leadership, motivation, control, total quality management (TQM), the role of information technology (IT), international business, management information systems (MIS), and analysis of problems central to management.

Learning Objectives

Chapter 1 APPROACHES TO MANAGEMENT After studying this chapter you will be able to: 1. Detail the concepts of management. 2. Explain and illustrate the human behavior approach. 3. Outline and discuss the social system approach. 4. Illustrate and implement the systems approach. Chapter 2 MANAGERIAL FUNCTIONS After studying this chapter you will be able to: 1. Differentiate among and define the five major managerial functions. 2. Illustrate and label the functions. Chapter 3 THE MANAGER AS A DECISION MAKER After studying this chapter you will be able to: 1. Explain the process involved in decision-making. 2. Identify and evaluate decision factors. 3. Discuss the decision making process. Chapter 4 SETTING OBJECTIVES After studying this chapter you will be able to: 1. Construct a hierarchy of objectives. 2. Formulate objectives. 3. Explain the characteristics of effective objectives. 4. Clarify and set managerial objectives. 5. Illustrate management by objectives (MBO). Chapter 5 THE WORK OF PLANNING After studying this chapter you will be able to: 1. Define planning. 2. State why planning is crucial. 3. Design and implement a formal plan. 4. Describe how important the timing aspect of planning is. 5. Differentiate among the types of plans. Chapter 6 PREMISES, STRATEGIES, AND POLICIES After studying this chapter you will be able to: 1. Develop and prescribe a system of forecasting. 2. Distinguish between premises and constraints. 3. Illustrate and discuss the types of premises. 4. Differentiate between strategic planning versus tactical planning. 5. Explain the concept of strategy. 6. Demonstrate and list specific strategies. 7. State how to develop policies. 8. Write and recommend operating procedures and rules. Chapter 7 PUTTING PLANS INTO ACTION After studying this chapter you will be able to: 1. Name who does the planning. 2. Facilitate the process of getting started. 3. Formulate the necessary questions to be answered. 4. Outline the key steps to take action. Chapter 8 ORGANIZATION CONCEPTS After studying this chapter you will be able to: 1. Define organizing. 2. Elaborate on and facilitate a division of labor. 3. Identify and describe the components of organizing. 4. List and diagram the organization structure. Chapter 9 DEPARTMENTATION After studying this chapter you will be able to: 1. Discuss what departmentation involves. 2. Differentiate among other types of departmentation. 3. Develop and implement departmentation. 4. List the things to consider in the departmentation process. Chapter 10 AUTHORITY After studying this chapter you will be able to: 1. Define the line of authority. 2. Determine the roles of responsibility and delegation. 3. Explain why managers are reluctant to delegate. 4. Differentiate between centralized versus decentralized authority. 5. Distinguish between line versus staff authority. Chapter 11 ORGANIZATION STRUCTURES After studying this chapter you will be able to: 1. Identify line organizations. 2. Differentiate between line and staff organization. 3. Distinguish between the concepts of line and conflict. 4. Illustrate the concept of a matrix organization. 5. Detail the role committees. Chapter 12 ORGANIZATION: INFORMAL WORK GROUPS After studying this chapter you will be able to: 1. Explain formal versus informal work groups. 2. State why informal work groups exist. 3. List and define factors common to all informal work groups. 4. Explain the need for conformity in informal work groups. 5. Describe the role of managements relationship to informal work groups. Chapter 13 ORGANIZATION DYNAMICS After studying this chapter you will be able to: 1. Define organization dynamics. 2. Explain organizational growth. 3. State when to implement change. 4. Predict human reactions to change. Chapter 14 STAFFING THE ORGANIZATION After studying this chapter you will be able to: 1. Explain what staffing involves. 2. Formulate an approach to staffing. 3. Implement a process for recruiting. 4. Evaluate a selection process. Chapter 15 MOTIVATION AND MODERN MANAGERS After studying this chapter you will be able to: 1. Define motivation. 2. Explain the influence of the group on motivation. 3. Illustrate Maslows need hierarchy. 4. Explain and give examples of Herzbergs two-factor theory. 5. Summarize what the manager can do. Chapter 16 DIRECTING After studying this chapter you will be able to: 1. Define the concept of directing. 2. Explain how to direct. 3. Differentiate between orders and instructions. 4. Demonstrate the role and relationship needed to direct a group. Chapter 17 LEADERSHIP IN MANAGEMENT After studying this chapter you will be able to: 1. Identify who the group leader is. 2. List and define the leaders requirements. 3. Characterize the attitude necessary in a leader. Chapter 18 COMMUNICATING After studying this chapter you will be able to: 1. Demonstrate effective communication. 2. Elaborate on and give examples of good communication. 3. Differentiate among different types of communication. Chapter 19 APPRAISING AND DEVELOPING EMPLOYEES After studying this chapter you will be able to: 1. Discuss a system of employee appraisal. 2. Evaluate various methods of performance appraisal. 3. Implement a process to develop employees. 4. Explain the process of improving the acquisition of knowledge and techniques. 5. Facilitate the participation in job situations. Chapter 20 CONTROLLING After studying this chapter you will be able to: 1. Characterize and explain the concepts associated with controlling. 2. Measure performance. 3. Implement an effective process for controlling. Chapter 21 KEY AREAS FOR CONTROL After studying this chapter you will be able to: 1. Discuss a process for quantity control. 2. Evaluate the outcomes of quality control. 3. Define what time control means. 4. Identify time robbers. 5. Formulate and implement cost control procedures. Chapter 22 OVERALL CONTROLS After studying this chapter you will be able to: 1. Develop a system of overall controls. 2. Compute the return on investment and use the Du Pont formula. 3. Illustrate the use of break-even analysis. 4. Describe the overall controls. Chapter 23 TOTAL QUALITY MANAGEMENT (TQM) AND JUST-IN-TIME (JIT) After studying this chapter you will be able to: 1. Define the concept of quality. 2. Explain and give examples of Total Quality Management (TQM). 3. Detail the costs of quality. 4. Discuss the relationship between Activity-Based Management (ABM) and optimal quality costs. 5. Illustrate and explain Just-In-Time (JIT). Chapter 24 INTERNATIONAL MANAGEMENT After studying this chapter you will be able to: 1. Justify and discuss the need for international management. 2. Explain the roles of politics and cultures in international management. 3. Summarize the strategies and concepts associated with Japanese management. Chapter 25 MANAGEMENT INFORMATION SYSTEMS AND DECISION MAKING MODELS After studying this chapter you will be able to: 1. Explain what a Management Information System (MIS) is. 2. Identify the type of output provided by an MIS. 3. Demonstrate the relationship between an MIS and its organizational levels. 4. Determine the levels of management and the kinds of decisions each level makes. 5. Illustrate a real life modeling system. 6. Describe the model base.

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Learning Format 8.0 Hours
Self-Study / On-Demand

Credit Type(s)
Business Mgmt & Org Other

Knowledge Level
Overview