A search engine of every*online CPE course.

Striving for Outstanding Customer Service: The Road to Growth

Provided by:

Course Description

This course addresses various concerns related to the development of effective customer service procedures and techniques to enable an organization to grow and prosper through excellence in customer service.

Learning Objectives

Upon successful completion of Striving for Outstanding Customer Service: The Road to Growth, the user should be able to:identify customer service areas in need of positive improvement looking for best practices as part of a program for continuous improvements,quantify the effect of the present customer service situation on operation identifying the cost of present practices both in terms of dollars as well as lost customers or receding customer base and the benefits to be derived through implementation of customer service best practices,develop recommendations as to alternative courses of action to correct the situation identifying best practices in a program of continuous improvements,discuss the purpose of organizational planning in developing company-wide customer service practices,identify information that must be obtained during the development of customer service procedures and related sources of information,define customer service concepts and their expansion into operational areas and related principles of good operational controls,discuss the standards under which effective customer service programs are developed,identify the benefits of developing and implementing effective customer service techniques,present various customer service techniques to effectively grow the organization,discuss the importance of the proper development of a customer service program for an organization,identify the steps in developing a program of customer service excellence, andidentify effective customer service techniques by type of business.

Ratings and Reviews

To review this course, please login.

Please Review This Course

Overall Quality

Instructor

Usefulness

150 Characters Minimum

Submit
Course Information

Overall Quality

(0)

Instructor

(0)

Usefulness

(0)
Add to Transcript Write Review

Learning Format 5.0 Hours
Self-Study / On-Demand

Credit Type(s)
Business Mgmt & Org Management Advisory